If you order is on “On Hold” status, then it means that the details you have provided during placing the order on our website have triggered our fraud alert system and so your order went to “On Hold” status.
In this situation, an SMS verification link will be sent to your email ID, please get the SMS verification done and wait for our support team member to review the order and get it processed.
The total process may take up to 12 to 24 working hours, we request you to wait patiently to get the things done. We may ask your ID proof for verification during the process. In the meantime, you can also open a support ticket and upload your ID proof to get the process done quickly.